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F.A.Q. Frequently Asked Questions

You can shop at KrossKulture without creating an account. however, register with us and you will be able to enjoy the following benefits:

  • Save your address and card details so you can shop even quicker next time
  • Discount offers to regular customers
  • Wishlist creation

Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party.

To re-set your password, follow the ‘forgotten password’ instructions on the sign in page. We will email the new password on your registered email.

Yes, you can add the new items to the order. Each item is added to your cart. Once you are done with the selection, you can proceed with the checkout.

After you place your order, you will receive an e-mail confirmation from us. The payment is deducted from one of the methods you selected on checkout our once we receive the order.

No. All taxes are a part of the prices you see on the site.

Subject to the laws of your country, duties are applicable. KrossKulture is not responsible for any country’s import duties or payment of those duties.

Depending on your order and location, it can take min 3 days to maximum 20.

Yes, you can write different addresses for both.

Your order will be delivered to you in our branded packaging.

Please send in your query with product code at and we will get back to you on it as soon as possible.

Products on are designer, mostly hand crafted and specially chosen for you. Due to the intricate and exclusive nature of the products available on our website, we ensure that we photograph all our products under standard lighting conditions so that the product image you see is closest to the product. However, there may be minor variations in the color of the fabric, dyes, prints or embroideries of the product image you see on your monitor and the actual product.

Yes, we offer this service.