SHIPPING & RETURNS
When it comes to catering to our customers we ensure that maximum customer satisfaction is achieved.
Your Orders will be delivered from 3 to 5 working days, with the convenient option of paying with Cash on Delivery at your doorstep or via direct bank transfer.
International shipping charges will vary according to the weight of the parcel.
We offer free delivery on orders above Rs.2,500 Nationwide and Rs.250 delivery charges on orders below Rs.2,500.
For International deliveries customers have to pay for the shipment charges. Once we receive the order, we calculate the shipment charges according to the weight and inform the customer. We dispatch the order once the payment is received.
International orders – Delivery time is 5-7 working days.
KrossKulture does not offer any refunds. Customers can exchange the sizes if available. The brand would offer exchanges in only the following cases:
1. A wrong size or product being delivered
2. Item delivered was damaged
1. The customer would bear the shipping cost in such cases.
2. The brand does it very best to ensure this situation does not arrive.
Any and all claims for the above must be sent within the first seven (7) days of receiving the order, after which it will be reviewed by KrossKulture for eligibility and processing. All requests need to be emailed at firstname.lastname@example.org by the customers, mentioning their order ID.
Please note that the products, labels and tags should be in the original state to be eligible for an exchange. We will get back to you within 48 hours of the request being sent.
Please note, no exchanges or store credit of any kind is offered for items bought on sale.
We advise our customers to not accept the order if the parcel is damaged or its seal is opened.
If the customer receives incomplete parcel then he/she should inform the customer care department within 24 Hours of receiving the parcel.
All the claims made after 24 Hours will not be entertained.