FAQs
Cash on Delivery:
Do you offer the facility of cash on delivery?
Yes, we do offer the facility of cash on delivery.
Yes, we do offer the facility of cash on delivery.
In how many countries is this service available?
COD service is available all across Pakistan but it is not available internationally.
COD service is available all across Pakistan but it is not available internationally.
How do international customers pay?
International customers can pay through:
ďˇ Direct Bank Transfer
ďˇ Western Union
International customers can pay through:
ďˇ Direct Bank Transfer
ďˇ Western Union
Delivery of Order:
Within how many days will I get my order?
Our delivery time is 3-5 working days and it depends on the availability of product ordered.
Our delivery time is 3-5 working days and it depends on the availability of product ordered.
What are the delivery charges for Pakistan?
Delivery charges for all domestic orders are PKR 250 on orders which are less than PKR 2,500.
However, delivery is free on all orders which are over PKR 2,500.
Delivery charges for all domestic orders are PKR 250 on orders which are less than PKR 2,500.
However, delivery is free on all orders which are over PKR 2,500.
What are the delivery for International orders?
International shipping charges vary according to the weight and location of the order.
International shipping charges vary according to the weight and location of the order.
How will I receive my order?
You will get your order through our courier partner M&P in Pakistan and internationally through
DHL.
You will get your order through our courier partner M&P in Pakistan and internationally through
DHL.
Incomplete Parcel:
We advise our customers to not accept the order if the parcel is damaged or its seal is opened.
If the customer receives incomplete parcel then he/she should inform the customer care department within 24 Hours of receiving the parcel.
All the claims made after 24 Hours will not be entertained.
If the customer receives incomplete parcel then he/she should inform the customer care department within 24 Hours of receiving the parcel.
All the claims made after 24 Hours will not be entertained.
Payment Method:
How should I make the payment?
You can pay us through:
Direct Bank Transfer
COD (Cash on Delivery)-Only available within Pakistan
Western Union
You can pay us through:
Direct Bank Transfer
COD (Cash on Delivery)-Only available within Pakistan
Western Union
Do I have to pay additional duty on my international orders?
No, you donât have to pay tax on your order as all product prices are inclusive of taxes.
Do I have to pay additional duty on my international orders?
Only in certain cases where international orders are held by the local customs office, clearance
charges are to be borne by the customer.
Only in certain cases where international orders are held by the local customs office, clearance
charges are to be borne by the customer.
Pricing:
Are the prices mentioned on your website for stitched and unstitched suits?
We have stitched and unstitched suits on the website and our website helps you to differentiate
between stitched and unstitched suits.
We have stitched and unstitched suits on the website and our website helps you to differentiate
between stitched and unstitched suits.
How will I know my order cost?
You will know the cost of your complete order at the checkout page and also you will get an
email with the details of your order.
You will know the cost of your complete order at the checkout page and also you will get an
email with the details of your order.
In what currency are prices mentioned on the website?
All prices on our website in Pakistan are mentioned in PKR.
All prices on our website in Pakistan are mentioned in PKR.
Placing the order:
How can I place my order?
First you will have to select the product. If it is an unstitched suit, then click on âUnstitchedâ.
For stitched articles, click on your desired size and then press âAdd to cartâ button. This will
take you to the shopping cart screen, where you will be able to see the list of your selected
products. Once you have all your desired items in the cart, click on âcheckoutâ to place your
order.
First you will have to select the product. If it is an unstitched suit, then click on âUnstitchedâ.
For stitched articles, click on your desired size and then press âAdd to cartâ button. This will
take you to the shopping cart screen, where you will be able to see the list of your selected
products. Once you have all your desired items in the cart, click on âcheckoutâ to place your
order.
How can I check the status of my order?
To check the status of your order, you can call us on our customer care number or message us on
our Facebook page.
To check the status of your order, you can call us on our customer care number or message us on
our Facebook page.
Can I cancel my order?
Yes, you can cancel your order within 24 hours through email, Facebook messenger or by calling
us on our customer care number: 0321-8637515
Yes, you can cancel your order within 24 hours through email, Facebook messenger or by calling
us on our customer care number: 0321-8637515
Billing information:
You will have to enter you name, address, contact number and email address on the checkout
page.
At the bottom you will see two options:
âShip to this addressâ or
âShip to different addressâ
If you select âShip to a different addressâ youâll be taken to a new screen where you will have to
enter the complete address for where you want your product to be shipped.
Once youâve completed entering this information, click on the continue button.
page.
At the bottom you will see two options:
âShip to this addressâ or
âShip to different addressâ
If you select âShip to a different addressâ youâll be taken to a new screen where you will have to
enter the complete address for where you want your product to be shipped.
Once youâve completed entering this information, click on the continue button.
The final step in completing your online order is âPlace Orderâ. Once you click on this button,
you will get an Order Number and an email from Kross Kulture. This information must be kept
safe with you until you receive your order since it can be used for tracking your order.
you will get an Order Number and an email from Kross Kulture. This information must be kept
safe with you until you receive your order since it can be used for tracking your order.
Changes in Order:
Can I add item to an existing order?
Yes, you can add items in your order only if the order has not been processed.
Can I suggest changes to an order?
Yes, you can make changes to an order within 24 hours through email. Changes will only be
entertained if the order has not been processed.
Yes, you can add items in your order only if the order has not been processed.
Can I suggest changes to an order?
Yes, you can make changes to an order within 24 hours through email. Changes will only be
entertained if the order has not been processed.
Others:
How can I find a specific product on the website?
We have a unique product code for all the products. To search a specific product, you can enter
that product code in the search bar and press âenterâ.
We have a unique product code for all the products. To search a specific product, you can enter
that product code in the search bar and press âenterâ.
Do you have a size chart?
Yes, size charts are included with all our products.
Yes, size charts are included with all our products.
How can I make a complaint?
You are welcome to send us an email at info@krosskulture.com or call us on our helpline 0321-
8637515 for any complaint or query.
You are welcome to send us an email at info@krosskulture.com or call us on our helpline 0321-
8637515 for any complaint or query.
7. How do I know if the product is in stock or not?
If a product has run out, you will see a tag of âOut of Stockâ on the product picture.
We update our stock constantly. If, for an item, your desired size is not available, it means the
size is out of stock.
If a product has run out, you will see a tag of âOut of Stockâ on the product picture.
We update our stock constantly. If, for an item, your desired size is not available, it means the
size is out of stock.